It is now hard to develop goods and services without taking into account the beliefs of your prospective customers and knowing what they are willing to pay for them.
It is becoming more important to people to consider what their choices, and the products and services they consume, purchase, share, or connect to, say about them.
What people care about is not our goods, it is their journey, their story, and the significance that they can bring to their lives.
It turns out that the secret to making anything really amazing is to create something that changes people’s emotions and causes them to fall just a little bit more in love with themselves, rather than with the product or service we offer.
What actually matters to our consumers is how they feel, not necessarily how well our products perform. Rather than being the goal in and of itself, our products serve as a means to an end for their emotional state of mind.
If you’re interested in developing a better understanding of your customers, our Customer Care Short Course may help.