1. Description: Customer Service Short Course

Do your consumers think highly of you?

Do they spread the word about what a fantastic business you are to their friends?

Would they ever think about moving to a competitor if the opportunity presented itself

Do they always seem to be happy and well-cared for when they leave your premises?

You may believe that this is a distant dream, that it is too costly to achieve, or that it is just impossible for a product or company like yours…. But, surprise, surprise, it isn’t! You can achieve all of your goals by providing excellent customer service.

It will not cost you anything other than your time and ingenuity.

In this course you will learn step-by-step how to come up with creative, cost effective, and one-of-a-kind methods to wow every client and keep them coming back to you time after time. Imagine what it would be like if all of your customers become repeat customers and recommended you to others on a regular basis.

2. Course overview

The course overview includes:

• Anatomy of good customer service
• Importance of customer service
• 19 customer service mistakes to avoid
• Understanding the profile of your usual customer
• Turn every customer into a lifelong fan
• Customer Service vs Customer Experience
• Dealing with difficult customers
• Body language
• And as always it’s 100% practical, and with no technical jargon. 
• And lots lots more!

The course is accredited with Services Seta.

3. Who is this course for?

• Anyone in charge of a business or team [now or in the future] – no matter how large or small
• Somebody who intends to work in Customer Service or management in their future professional life
• Anyone interested in increasing their sales via client referrals and repeat business should do this course.
• Businesses seeking for ideas on how to wow their clients and differentiate themselves from their competition
• Suitable for product or service related businesses

4. How much does it cost?

This program costs R3, 500.00. [Registration fee: R1, 500.00]

Group Discounts: A group of two [2] learners will get a 20% discount. If you bring a friend and both register, you will get a R700.00 discount. This means each of you will just pay R2, 800.00 for the course.

Please let us know if you’ll be registering with someone on the application form.

The course is accredited with Services Seta.

5. Are there payment arrangement?

Yes.

You are welcome to make the payment of the fees over a period of 2 months.

Registration is R1,500. And you can make payments the following month.

Apply online —-> Customer Care Application Form

Closing dates for applications: Thursday, 30 March 2022. Apply now.

6. What is the calendar like?

Month	Day	Agenda	Time
April	4	Induction Class	1900 – 2030
	6	Anatomy of good customer service	1900 – 2030
	11	Importance of Customer Service	1900 – 2030
	21	19 Customer Service Mistakes to Avoid	1900 – 2030
	25	7 Pillars of Customer Service	1900 – 2030
May	5	Customer Profile	1900 – 2030
	9	Customer Service vs Customer Experience	1900 – 2030
	10	Customer Journey Map	1900 – 2030
	12	Plan Your Day Before It Plans You	1900 – 2030
	16	Look Good, Feel Good	1900 – 2030
	17	Body language matters, even on the phone	1900 – 2030
	19	Listen to yourself before you listen to clients	1900 – 2030
June	06	Mute is Your Friend	1900 – 2030
	09	What is his/her problem? Listen carefully	1900 – 2030
	13	Don’t Know? Ask. Ask Dr. Google	1900 – 2030
	20	Call Centre Customer Service	1900 – 2030
	23	Use of email	1900 – 2030
	27	Use of Technology/Social-Media in Customer Care	1900 – 2030
	30	7 Secrets to Exceptional Customer Service	1900 – 2030

Classes are held online via Zoom platform.

7. How do I apply?

Apply online —-> Customer Care Application Form

Closing dates for applications: Thursday, 31 March 2022. You may apply now.

The program starts on: MONDAY, 04 April 2022 

If you care about and take care of your consumers, they will care about and take care of your company.

The course is accredited with Services Seta.

I look forward to seeing you in class.