Remember why you started

Jessica could not believe it had been only three years since she opened the doors to the tiny clothing boutique she had dreamed of owning one day. She remembered the excitement of finding the shabby little two roomed workshop, choosing colours for the walls and installing makeshift shelving and clothing racks where she could display…

Crowd pleaser is not the only option

You could choose crowd changer. Changing is far is more difficult and more important than pleasing the crowd. Crowd disturber. Crowd inspirer. Crowd connector. Crowd calmer. And for that matter, you can skip the crowd and just go for: She/he [that one customer, supporter, or fan] mattered to me.

The difference between saying you care and caring

I’m not sure when did we become defensive about customer care. I suspect it might have been when we began to put more distance between the customer and us. In the days when there was a cash register that rang with ‘real money’, when we sold eye-to-eye and transacted hand-to-hand, instead of digitally, we had…

Surviving bad weather

On our journey through the seas of life, the ability to survive bad weather is just as important as honing our ability to predict the weather. It is not enough just to know that there will be difficult days ahead, but it is important to have the ability to deal with. It is not enough…

Voting vs. Weighing

One of my favourite business interviews by Dave Rubenstein is when he interviewed Warren Buffett, but the second favourite is with Jeff Bezos. In the interview with Jeff Bezos, he starts the interview with this question: ___________________________________________________ David M. Rubenstein: Now, your stock is actually up 70 percent this year. Is there one thing that…

The things we go back to

Seth Godin wrote this a while ago and recently I have been thinking about it a lot: ___________________________________________________ If you’re used to a messy desk, cleaning it will probably be a temporary measure. Credit card companies have discovered that if a person carries $2,000 in debt with a $3,000 credit limit, they’ll probably have $4,000…

Why you should never work for coffee?

If you are a knowledgeable, skilled and gifted freelancer, solo-preneur, designer, consultant, coach or someone with something valuable to share, I guarantee that you will get asked this question: “Can I buy you a cup of coffee, then we can, [insert information seeker’s agenda here]?” Don’t get me wrong there is some value in getting…

It is all been done before

I don't know if this has happened to you before but it has happened to me a number of times. It goes something like this… You have a great idea. It could be for a product, service, a book, blog post, or a new kind of business project. You start planning, taking notes, visualising the…

Self imposed deadlines

“I have to get this done by Thursday.”  “Why?”  “Because I told myself that is when I’m going to finish.”  “Oh so you don’t really have to get it done by Thursday.” The punchline here is that both of the voices are in your own head. Being able to implement, respect and enforce your own…

It is only just day one

I have been reading a collection of Jeff Bezos's shareholders' letters in his book Invent and Wonder. In these letters, Jeff Bezos signs off his letters with the sentence "It is only just day one." In each letter, he would outline a lot of happenings at Amazon and then end the letter with: "It is…