When customers complain about a product or service, the primary source of their dissatisfaction is frequently the inability of the customer service representative to get around the system and fulfil the customer's requests. The most intriguing aspect of great customer service is when it goes against what the system instructs employees not to do. Great…

You are going to have to buy a scale if your goal is to lose bodyweight. You will need to have a specific goal in mind for your weight and then begin working towards achieving that goal. You will need to know how many steps to take, what to eat, how much water to drink, etc.…

The question is whether or not you are actually building a business that can operate without your active participation. Are the decisions you're making in the business on daily basis ones that will free you from the business or ones that will enslave you to the business? The thing is, if you are unable to…

My economics professor once told us, "Mothers are the best economists ever," and I'll never forget it. If you give them a budget, you can sit back and watch as they meet all of our needs.

“A person’s chances of becoming obese increased by 57% if he or she had a friend who became obese” It works the other way too. If you get it, you get it, if don't... well...

“Man, sometimes it takes you a long time to sound like yourself.” - Miles Davis Authenticity is a process that requires time and effort. To find your voice, you must be patient, persistent, and loyal. Happy birthday, Miles [May 26, 1926], you have always been miles ahead.

Another mass shooting. 18 children. 2 adults. May they rest in peace. This was the 30th school shooting in the United States in 2022.  The above two statements are facts. Unfortunate facts. Unfortunately, no matter how clear the facts are, very little changes. People are not moved by facts but by the stories they hear. Popular…

Today was my birthday. Instead of being pleased by the celebrations that were going on that day, I found myself thinking about a young boy that I knew, and his name was Ability. Ability and I shared a birthday, May 24. Ability was always the first to wish me a happy birthday on Facebook and…

Greatness can be defined in two ways. The first one is: "greater than all the other people." The second one is: "be the best that you can be." We often resort to the first definition of greatness. "Greater than everyone" invites comparison and win-lose. Envy is a constant companion, as well. We are able to…

In preparing for battle I have always found that plans are useless, but planning is indispensable. -- Dwight D. Eisenhower  I love this. I wish you all the best as you preparing the coming week.

The concept of liberty refers to an attitude. It is possible to view it as an opportunity for freedom or as a promise that was made but was not followed. We have the option of taking part in something or remaining on the sidelines. Responsibility is both the offer and the promise made by liberty,…