Listen up

Generally, the one who speaks the most in a discussion usually learns the least. That does not mean a lot of talking is bad. But it is worth examining the purpose of the talk.

Customer retention

Customer retention is important. It is not only important to attract and convert prospects into customers, but it is also important to keep them as your¬†customers. The ultimate objective is to turn your consumers into brand ambassadors for your company. If you're a subscriber to a service, customer retention is the goal. You generate more…

Comair/Kulula crisis and customer care lessons

Kulula and Comair have been forced to suspend operations by the Civil Aviation Authority over the previous few days. Many¬†customers were stranded at various airports because of this, and many expressed their irritation, anger, and despair. With each passing minute of boarding time, it became more evident that the flight would not be departing on…

When your customers are listening

A great jazz concert is when the musicians give each other an opportunity to shine on the night of the performance. As artists, we're all having a good time, and we're giving each other permission to play and listen to each other intensely. When we offer one another the opportunity to speak and listen to…

Skills a startup founder must have:

The following are essential abilities for a founder: Curiosity: Continue to study and look for answers out of a sense of curiosity.Management: Every solopreneur eventually assembles a team, therefore effectively managing people is essential.Resourcefulness: The ability to think on your feet and come up with rapid answers.Decisiveness: The ability to make quick conclusions.

Preaching to the choir

Preaching to the choir may seem to be a waste of time since the choir has already made up its minds about what they believe. However, preaching to the choir is sometimes necessary in order to constantly remind and refresh them as to why they are converted. It may seem like a waste of time,…

Are you TED famous or general famous?

Which do you prefer: becoming famous on TED or being famous in general? Are you well-known, or are you just well-known inside your family? The majority of the finest TED presenters are not well-known to the broader public; rather, they are well-known within the TED community. You can be well-known throughout the world, or you…

Simplifier vs. Multiplier: Avoid being a Complicator

Simplifier: Look what I have got. Multiplier: Let's get it out there fast. If you were to bring someone into your business at this point in its development to collaborate with, with whom would you partner? Simplifier or multiplier? I'm confident that it will be a multiplier. When you go into a room during a…

Simplifier vs. Multiplier: Can you be both?

Do you know an entrepreneur who has a fantastic concept or product but no one knows about it? In most instances, such an entrepreneur is a fantastic simplifier who struggles to be an effective multiplier. It's similar to a brilliant soccer player living in a remote region without the benefit of scouts to help him…