Being a leader entails displaying profound caring for people, processes and outcomes. This caring reveals itself in many little ways:
- Keeping promises and following through
- Ensuring that customer needs are reflected in the room
- Respect people’s time by showing up on time and, responding to them as soon as they contact you.
- Arriving on time and prepared
- Organising successful gatherings
- Never being afraid to raise the difficult questions, and always doing so in a productive and constructive manner
- Keeping meticulous records of one’s thought process and reasoning
- Bringing a positive attitude to the table
- Seeking to understand before seeking to be understood
- Demonstrating significant concern for team members by providing them with opportunities to learn and improve.
You can be in a leadership position or you can care about people. Although the two looks to be the same, they are not the same.
You want to be a leader that cares about people. You can’t lead people you antagonise.
People don’t care how much you know until they know how much you care.