Being a leader entails displaying profound caring for people, processes and outcomes. This caring reveals itself in many little ways:

• Keeping promises and following through
• Ensuring that customer needs are reflected in the room
• Respect people’s time by showing up on time and, responding to them as soon as they contact you.
• Arriving on time and prepared
• Organising successful gatherings
• Never being afraid to raise the difficult questions, and always doing so in a productive and constructive manner
• Keeping meticulous records of one’s thought process and reasoning
• Bringing a positive attitude to the table
• Seeking to understand before seeking to be understood
• Demonstrating significant concern for team members by providing them with opportunities to learn and improve.

You can be in a leadership position or you can care about people. Although the two looks to be the same, they are not the same.

You want to be a leader that cares about people. You can’t lead people you antagonise.

People don’t care how much you know until they know how much you care.