Consider an instance of excellent service you received during the last week.

I can assure you that it was the manner in which it was given, not the content of the delivery, that made it exceptional.

Often, it is not what we say, but how we say it, that makes the difference. It is crucial to pay attention to our words and how we use them.

It is often not what we do, but how we do it, that makes the difference. It is important to do high-quality acts.

Making a difference in people’s lives has a lot to do with how we do what we do.

Sawubona, compassion, understanding, small random acts of kindness, or a willingness to simply reach out to others in any way can make a huge difference.

Start with why, says Simon Sinek. I believe that how you go about it is equally important.

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