OMG! The things I have heard!

Today, it is easier than ever to listen in, to hear what your customers say about you, to read what your friends are posting, to eavesdrop. Keep surveying your employees, tap their phone lines, hang out in a stall in the break room... If you try hard enough, you can hear what people are saying…

The signal is here: Signal vs. noise

A whisper in a quiet room is all you need. There is so little noise, so few distractions, that the energy of the whisper is enough to make a dent. On the other hand, it is basically impossible to have a conversation [at any volume] in a nightclub. When you are getting lost while driving,…

The signal is here: This is it

I’m a firm believer that the answer is usually close by, right under your nose or just under a prayer. How often have you seen someone who is struggling and the answer is clear but they are so paralysed they cannot move forward? They are waiting for that sign to reassure them before they move.…

The signal is here: And the one we send

Some people go through their day unaware that every action they pursue has more than its obvious intent. A handshake is always more than just that. You think you are merely putting on a shirt or typing an email or making small talk, but of course, you are also sending signals. What we choose to…

The signal is here: and is confusing

There are high-end products, like camera lenses, stereo speakers and cars where the conventional wisdom is that heavier is a signifier of better. It is so widely held that in many cases, manufacturers will intentionally make their products heavier merely to send a signal that they expect will be understood as quality. And yet, in…

StartUp Nugget #11: Be delusional

Often people will think you are crazy, leaving a comfortable good job, good position, at a great company, with great perks to start a business. Everyone will think you are crazy, that you are delusional. It is not enough to simply have great ideas, you also need to be the kind of person who can…

StartUp Nugget #8: Humility is the new power

Humble leaders are the leaders of tomorrow. They do not assume they know everything. They do not assume ultimate control over everyone else. They are empowered and powerful, but this power is achieved differently than it has been in the past. Humble leaders connect with others at a human level. They are open-minded, collaborative and…

StartUp Nugget #9: Think long term

  Don't try to chase the hot passion of the day, focus on something that you think you will do for a very long time. An example of a hot passion of the day would the internet mania of 1999, also known as the Y2K, that fizzled soon after the year 2000 started. Be clear…

StartUp Nugget #7: Earn trust

You have to work hard to earn trust. You can't ask for trust, you just have to do it the hard way one step at a time. You make a promise and you fulfill that promise. You say we will deliver this to you tomorrow, and you actually deliver it tomorrow. If you do that…